I think this is the first time a Municipal Body has started a Central Call Centre to take up complaints in regard to illegal buildings and buildings with deviations from the sanctioned building plan. I think this is a remarkable positive sign in the long history of BBMP. The details of the public notice is as below.
Constructing illegal buildings and deviating from the sanction plan in the juristiction of BBMP has become prevalent. In order to prevent this a call centre has been set up in the Palike Head Office and is fully functional from 01.12.2009. General public can register their complaints or grievances in this centre. Concerned Engineers have already been suspended for negligence and inaction against illegal construction or for deviating from the sanctioned plan.
This Call Center will function 24 hours even on sundays and General Holidays to enable/felicitate public or register their complaints/grievances either by phone or in person.
Complaints will be registered at the call center and provided with a unique complaint number, complainants can enquire the status/or action taken of complaint by quoting this number. Within 24 hours after the complaint is registered the Executive Engineer-Technical Vigilance Cell will inspect the spot and if any deviations are found will place a notice on the property and suitable action will be initiated to remove encroachments.
If information is not obtained within 24 hours of the complaint, the complainants can contact the superintendent Engineer of the Technical Vigilance Cell.
If it is found that the complaint is false at the time of inspection, a fine of Rs.200 will be collected from the complainant. The public can register complaints at this call center only with regard to building construction. We request you not to register your complaints in other control rooms of BBMP.
Bruhat Bangalore Mahanagara Palike,
Office of the Commissioner,